Informing patients what is wrong with them
A reader sent this in, and I am sure we can all emphasise:
A hospital switchboard received an incoming call from someone, asking to speak to a nurse on a Ward P – the switchboard put her through.
Caller : ‘I would just like some information on a patient, Mrs Tiptree, I was wondering if her condition had deteriorated, stabilised or improved?’
Nurse on Ward P: ‘I’ll just check her notes. ……….. Mrs Tiptree’s condition has improved. She has regained her appetite, her temperature has steadied and after some routine checks tonight, she should be well enough to go home tomorrow.’
Caller: ‘Oh that’s wonderful news, I’m so happy, thank you ever so much!’
Nurse: ‘You seem very relieved, are you a close friend or relative?’
Caller: ‘No, I’m Mrs Tiptree …. Nobody tells you anything in here.